Lifeworks

Lifeworks

Bilingual Critical Incident Services Coordinator

Montreal, Quebec, Canada · Full-time

Sponsorship not specifiedDetected 5 days ago
RecruitingCustomer Support

About the role

  • TELUS Health is empowering every person to live their healthiest life.
  • This team is on the front line in helping people and businesses across Canada.
  • You report to the Team Manager, Clinic Operations - Critical Incident, and work alongside a dedicated team of coordinators who are passionate about crisis response and client care.

Responsibilities

  • Additionally, you will manage the team's inbox and respond to global requests via email.
  • By playing a crucial role in ensuring timely support to our clients, you will find this position to be exciting, fulfilling, and rewarding.
  • You will answer phone calls from managers and HR representatives seeking support after workplace incidents
  • You will help manage the team's inbox and address global email requests.
  • The Critical Incident team is integral in providing support following workplace tragic or traumatic incidents.

Requirements

  • You hold a post-secondary or college degree;
  • You are fully bilingual in English and French (oral and written);
  • You have a minimum of two years of customer service experience and you demonstrate empathy;
  • You are able to multitask and thrive in a fast-paced environment;
  • You are able to work both autonomously, and collaboratively with your team;
  • You have great attention to detail, excellent ability to multi-task at the same time and good decision-making skills;
  • You have high level of resiliency amidst regular challenging situations;
  • You demonstrate strong organization and prioritization skills
  • You have the ability to manage crisis situations responsibly and professionally
  • You have a positive, can-do attitude, embracing change as the Team pivots procedure to meet the changing needs of our Customers
  • Schedule: Team scheduling spans the hours of 7:00am-11:00pm EST, 7 days a week, 365 days a year. Flexibility to work any of the following shifts day, evening, weekends, & holidays, as assigned.
  • Note: Shifts are assigned by role seniority. The majority of current needs are for the 3pm to 11pm shift.

Nice to have

  • Experience in a call center environment
  • A fast-growing and dynamic organization that likes to promote from within
  • Access to exclusive TELUS employee advantages and deals.
  • Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.)
  • We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
  • TELUS is proud to foster an inclusive culture that embraces diversity.

Compensation

  • A 500$ well-being account and $5000 per year for mental health support;

Benefits

  • Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
  • At TELUS Health, we're committed to building the healthiest workplaces on the planet, which is why we offer organizations a wide range of services, including mental health support.
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This listing is sourced directly from Lifeworks's careers page and normalized into a canonical job model.