Decagon

Decagon

Technical Program Manager

San Francisco · Mid · Full-time

Sponsorship not specifiedDetected 88 days ago
LLMsAgentic AIResearch

About the role

  • As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.
  • Decagon's APM team turns enterprise commitments into durable customer outcomes.
  • We work across the company to ensure every deployment ships on time and at high quality.

Responsibilities

  • Drive internal cross-functional programs - model lifecycle management, security and compliance buildouts, external certifications - from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams
  • Demonstrated ability to drive programs without authority - an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence
  • Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end - aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape
  • Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours
  • As a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness.
  • You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers.
  • this includes design partnerships and strategic accounts where requirements are still taking shape
  • Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
  • We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Requirements

  • 4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives
  • Hands-on experience with LLMs or conversational AI - you've shipped something with these systems, whether in a professional or personal context

Compensation

  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Benefits

  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • We proudly offer the following benefits for our full-time employees:
  • We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Company info

  • We own deployment execution, steady-state operations, and the operating system that lets delivery quality and velocity scale as our customer base and deal complexity grow.
  • Within the APM team, the Technical Program Manager (TPM) function helps drive end-to-end delivery of Decagon's most complex customer implementations - design partnerships, strategic deals, and enterprise go-lives - alongside the internal cross-functional programs that underpin enterprise readiness.
  • Most importantly, the TPM function builds the operational strategy and foundation that scales as Decagon grows.
  • This is a fully in-office role based in our San Francisco or New York office.
  • Exceptional written and verbal communicator - able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike
  • Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.