Ascend21
Solutions Engineer
San Francisco · Contract
Sponsorship not specifiedDetected 42 days ago
LLMsAgentic AIA/B TestingDesign SystemsAccountingCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- Ascend is hiring a Solutions Engineer (Contract) to take full ownership of critical AI agentic workflows.
- You'll shape how automation powers the insurance industry-improving accuracy, scalability, and customer experience at every step.
- You'll dive deep into complex data problems, fine-tune prompts, and refine systems that power the automation layer behind Ascend's financial infrastructure.
Responsibilities
- Own and optimize prompt logic
- Build, test, and refine prompts that power AI agents using prompt engineering and analytical problem-solving.
- Design systems that enable scalable, high-accuracy iteration on prompt workflows.
- Partner with internal teams to improve testing, monitoring, and refinement processes.
- Support new customer and organization onboarding through internal tooling improvements.
- Work closely with internal and external users to gather context, troubleshoot challenges, and deliver consistent, high-quality results.
- Build reusable playbooks and prompt strategies to support future automation efforts.
- This is a chance to own a critical piece of Ascend's AI-powered automation systems and see your work directly impact product performance, customer satisfaction, and company growth.
- You'll thrive here if you love solving tough technical problems, moving quickly, and building systems that scale intelligently.
Requirements
- Exceptional analytical and critical thinking skills, with a track record of breaking down complex problems into actionable solutions.
- Experience with prompt engineering, AI agents, or AI-powered automation workflows.
- Proven ability to work with complex, real-world systems to identify patterns and improve reliability.
- Strong communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
Nice to have
- Familiarity with large language models (LLMs) and their applications in automation or data systems.
Skills
- How We Do It
- AI is driving the cost of software toward zero.
- The companies that win won't just sell tools - they'll capture value at the point of the transaction itself.
- Ascend is built for exactly that moment.
- Why We Do It
- The insurance industry intermediates trillions of dollars - and almost none of that infrastructure was built for the modern era.
- Legacy systems aren't just inefficient; they're a ceiling on what the industry can become.
Compensation
- $45 per hour (average working week 40 hours)
- Type: Contract to hire as a full time software engineer (6 months)
- All roles at Ascen
Benefits
- Benefits do not apply until contract positions are converted to full-time (not guaranteed).
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This listing is sourced directly from Ascend21's careers page and normalized into a canonical job model.