Stryke
Arvist
Chicago, USA
Sponsorship not specified$65k-$75kDetected 655 days ago
Supply ChainLogisticsCustomer SuccessCommunicationCollaboration
About the role
- As a Customer Success Manager, you'll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product.
- You will represent the voice of the customer, working closely with our tech-savvy internal teams.
Responsibilities
- Build and nurture long-term client relationships, particularly with an older, traditional clientele in the 3PL and warehousing industries.
- Conduct warehouse visits and provide personalized support to clients to drive software utilization.
- Collaborate with internal teams to ensure customer needs are integrated into product updates and new features.
- Support marketing and sales efforts, including attending trade shows and contributing to presentations.
- Proven track record in a client-facing role, with an emphasis on customer satisfaction and relationship building.
Requirements
- Minimum 2 years of experience in 3PL logistics, supply chain management, or warehousing.
- Strong communication skills, with the ability to explain technical concepts to non-technical audiences.
- Must-Have Qualifications: Minimum 2 years of experience in 3PL logistics, supply chain management, or warehousing.
Compensation
- $65,000 - $75,000 with potential for performance-based bonuses or commission Stock options available.
- Work Culture: We're a small, agile team working at the cutting edge of logistics technology.
- At Arvist, employees enjoy a collaborative, open culture where we value customer feedback and proactive problem-solving.
- This role offers significant growth potential as you will be instrumental in shaping our customer success strategy moving forward.
Benefits
- Salary: $65,000 - $75,000 with potential for performance-based bonuses or commission Stock options available.
- Comprehensive health insurance, 401(k) plan, and unlimited PTO.
- Flexible working environment, with remote options, but preference for in-person collaboration at our Merchandise Mart office.
Company info
- We're a small, agile team working at the cutting edge of logistics technology.
- At Arvist, employees enjoy a collaborative, open culture where we value customer feedback and proactive problem-solving.
- This role offers significant growth potential as you will be instrumental in shaping our customer success strategy moving forward.
- Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.
- We partner with medium to large-scale warehouse operations and third-party logistics (3PL) providers, helping clients optimize their operations with our platform.
- Our team is growing, and we're seeking a Customer Success Manager who can play a pivotal role in driving customer satisfaction and platform utilization.
This listing is sourced directly from Stryke's careers page and normalized into a canonical job model.