DuPont
Cyrel® North American Equipment Service Manager
Wimington, Delaware
Sponsorship not specifiedDetected 37 days ago
SalesforceCRMCustomer SupportLeadershipCommunicationProblem Solving
About the role
- As the Cyrel® North American Equipment Service Manager, you will support the Flexographic Solutions business by ensuring equipment reliability, maximizing uptime, and delivering high-quality customer support.
Responsibilities
- Provide technical support across equipment installation lifecycle (pre, during, post)
- Partner with Sales to align technical solutions with customer requirements
- Collaborate with global experts and OEM partners to resolve issues
Requirements
- 10+ years in flexographic printing and equipment service
- Analytical mindset with ability to interpret data and provide recommendations
- Experience with Salesforce, ServiceMax, or similar CRM
- Familiarity with invoicing and service-related financial processes
Nice to have
- Bachelor's degree in Engineering, Industrial Technology, or related field
- Join our Talent Community to stay connected with us!
- DuPont is an equal opportunity employer.
- If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Skills
- Serve as escalation point for equipment service issues
- Manage and support third-party service providers
- Lead equipment upgrades and continuous improvement initiatives
- Utilize diagnostic tools and technologies to improve service effectiveness
- Guide and prioritize activities across technical support resources
- Deliver hands-on problem solving and technical leadership
Compensation
- To learn more visit the Compensation and Benefits page.
This listing is sourced directly from DuPont's careers page and normalized into a canonical job model.