Lever Demo 2

Lever Demo 2

Customer Success Manager

Atlanta, Georgia

Sponsorship not specified$85k-$175kDetected 216 days ago
Project ManagementSalesAccount ManagementRecruitingOnboardingCustomer Success

About the role

  • This is a test job - created by Alex Haugan, for testing candidate insights.
  • Join a scaling, tight-knit team that's working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations.
  • Don't be mistaken, this is a challenging career path but also highly rewarding.

Responsibilities

  • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
  • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
  • Advocate internally for the customer's needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
  • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Requirements

  • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy

Compensation

  • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
  • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience

Benefits

  • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact

Company info

  • You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.
  • As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver.
  • You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever.
  • We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.
  • We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer's success.
  • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
  • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
  • Educate customers on the value they are receiving from Lever's products and why the solutions we provide are essential to their continued recruitment and hiring successes
  • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.
  • Utilizing agreed-upon milestones and metrics, you'll keep customers on course to execute on the success of their plans with Lever.
  • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
  • Confidently handle high-stakes, time sensitive issues with customers
  • Ensure Lever's success based on the customers specific business case across a 12-month account lifecycle
  • Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy.
Apply directly at Lever Demo 2 →Create a free account for alerts like thisView Lever Demo 2 immigration profile

This listing is sourced directly from Lever Demo 2's careers page and normalized into a canonical job model.