Biogen
Head of Patient Engagement, Immunology
Research Triangle Park, NC, USA · Senior
Sponsorship not specified$240k-$339kDetected 1 day ago
Machine LearningData SciencePatient CareLeadershipCollaboration
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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About the role
- The Head of Patient Engagement, Immunology is responsible for designing and leading Biogen's patient engagement strategy across the immunology portfolio.
Responsibilities
- Lead the strategy and execution of the end-to-end post-prescription patient journey across the immunology portfolio.
- Design and optimize patient engagement programs that improve therapy initiation, adherence, and long-term persistence.
- Ensure an integrated patient experience across human support services, digital engagement platforms, hub operations, nursing services, and specialty pharmacy partners.
- Build, lead, and scale a high-performing patient engagement organization to support current and future portfolio needs.
- Direct and develop multiple senior leaders while fostering a culture of collaboration, innovation, and accountability.
- Lead organizational transformation efforts that modernize patient support capabilities and customer engagement models.
- Serve as the patient engagement lead for pipeline and launch products, ensuring patient services strategies are built into launch planning from early development through commercialization.
- Partner closely with therapeutic area leadership to align patient support strategy with product objectives and evolving market needs.
Requirements
- Significant launch and commercialization experience, including development and implementation of patient services strategies for new products.
- Strong executive presence with the ability to influence across a complex matrixed organization.
- Experience within Immunology, Rheumatology, Dermatology, Lupus, or other specialty therapeutic areas.
- Experience managing both digital and human-centered patient engagement models.
- Drive launch readiness planning, scenario development, and operational scaling required to support successful product launches.
- Required
- 15+ years of experience within pharmaceutical, biotechnology, healthcare, or related industries.
- 10+ years of leadership experience in patient services, patient engagement, patient support, market access, or related functions.
- Demonstrated success building and leading patient support programs, hub operations, and patient engagement models.
- Experience creating or transforming operating models, teams, and capabilities in support of organizational growth.
- Deep understanding of the U.S. healthcare ecosystem, patient access, reimbursement, specialty pharmacy, hub operations, and patient support services.
- Proven experience using data, analytics, and performance metrics to drive strategic decision making and program optimization.
- Demonstrated experience leading large-scale cross-functional initiatives and organizational change.
- Preferred
Nice to have
- Bachelor's degree required
- advanced degree (MBA or equivalent) preferred.
Compensation
- Tuition reimbursement of up to $10,000 per calendar year
Company info
- We are a global team with a commitment to excellence, and a pioneering spirit.
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 401(k) program participation with company matched contributions
- As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.
This listing is sourced directly from Biogen's careers page and normalized into a canonical job model.