ResMed
Senior AI Solutions Engineer
US Brightree Peachtree Corners (Corp Office) · Senior
Sponsorship not specifiedDetected 25 days ago
SalesforceCRMCustomer SupportCommunicationCritical Thinking
About the role
- This role will translate business needs into scalable AI solutions and enable the organization to work more efficiently, consistently and intelligently over time.
- It's discovering a career that's challenging, supportive and inspiring.
- We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
Responsibilities
- Partner with support management to identify, prioritize, and execute automation opportunities
- Identify and recommend automation opportunities across the customer support lifecycle
- Configure, implement, and optimize AI-driven capabilities
- Support testing, validation, and iteration of AI solutions to ensure reliability and effectiveness in production
- Act as a hands-on operational SME, focused on improving how AI is applied within day-to-day support workflows
- Recommend success metrics and continuously monitor performance of AI and optimize based on results
- Create repeatable frameworks for evaluating and scaling new AI use cases
- Monitor and optimize AI agent performance using analytics and QA tools to ensure accuracy, efficiency, and continuous improvement.
- Partner with support management to execute against defined priorities and deliver solutions at scale
- Document configurations, processes, and operational best practices of AI solutions to support scalability and consistency
Requirements
- Demonstrated experience applying AI, automation, or advanced technologies in a live operational or business environment, including direct ownership of use cases such as:
- Hands-on experience with enterprise AI platforms such as Salesforce Agentforce, Data360, including configuration, optimization, and performance monitoring in a production environment
- Experience operating AI solutions within defined governance models, including quality thresholds, risk management, and ongoing performance accountability
This listing is sourced directly from ResMed's careers page and normalized into a canonical job model.