Epicor
Technical Application Specialist
US, Eau Claire
Sponsorship not specifiedDetected 9 days ago
SQLRESTBusiness DevelopmentERPCustomer SupportResearchProblem SolvingMentoring
About the role
- You will help ensure a smooth user experience and participate in software testing and validation.
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- We help businesses stay future-ready by connecting people, processes, and technology.
Responsibilities
- Transform customer support into a seamless experience!
- As a Technical Application Specialist, you will be the key point of contact for real-time support, troubleshooting, and customer engagement.
- Learn and follow all procedures related to technical support.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Requirements
- 3+ years applicable experience and demonstrated success/knowledge in supporting technology.
- Knowledge of specific system application fundamentals and business processes.
- Ability to effectively communicate both verbally and in writing.
- Knowledge of Microsoft SQL, ERP applications or analytical tools.
- Knowledge of financial, manufacturing, retail or distribution business processes.
- If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Company info
- Interact with customers via phone, email, and chat to diagnose and resolve issues.
- Proactively follow up with customers to resolve open items.
- Stay up to date on new features and communicate updates to customers.
This listing is sourced directly from Epicor's careers page and normalized into a canonical job model.