fusionSpan

fusionSpan

Salesforce Business Analyst (LATAM)

San Jose, Santa Clara County · Mid · Contract

Sponsorship not specifiedDetected 115 days ago
Design SystemsAgileJiraSalesforceLeadershipCommunicationCollaborationAdaptability

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • They are creative problem solvers with a hunger for deepening their understanding of both business operations and technical platforms.
  • They are self-starters and self-educators who recognize knowledge gaps and proactively close them.

Responsibilities

  • Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work.
  • Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues.
  • Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements.
  • Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content.
  • Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches.
  • Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches.
  • Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators.
  • Coordinate with data and reporting resources to define and validate data requirements.
  • Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.
  • A Technical Product Business Analyst in the Innovation Lab works independently to analyze business needs, craft product solutions, and support live products across all fusionSpan accelerators, including fusionCore.

Requirements

  • 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment.
  • 3+ years of experience supporting technology or platform implementation projects.
  • Proven success crafting clear, scalable product solutions.
  • Hands-on experience with Salesforce implementations or administration, with a focus on product development or large-scale enterprise implementations.
  • Advanced knowledge of Flows, Permission Sets, and Data Modeling.
  • Experience assessing UI for readability and usability.
  • Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages.
  • You will be required to work from 9:00 am to 5:30 pm EST.

Nice to have

  • Experience with finance and accounting.
  • Experience with association-management-related technology.
  • Experience supporting or implementing financial or operational platforms.
  • Salesforce certifications (Admin, BA, Platform App Builder) or equivalent experience.
  • Familiarity with the Salesforce Security Review process.

Benefits

  • This means every fusionSpan employee has the opportunity to develop genuine AI skills - learning by doing, on real work that matters.

Company info

  • We are a team of highly-committed individuals inspired by technology's impact on society, and we recognize our work's role in the well-being of our nonprofit clients and the communities they serve.
  • We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.
  • Provide training and guidance to internal teams and customers on product functionality and best practices.
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This listing is sourced directly from fusionSpan's careers page and normalized into a canonical job model.