fusionSpan
Salesforce Business Analyst (LATAM)
San Jose, Santa Clara County · Contract
Sponsorship not specifiedDetected 22 days ago
Design SystemsAgileJiraSalesforceLeadershipCommunicationCollaborationAdaptability
About the role
- They are creative problem solvers with a hunger for deepening their understanding of both business operations and technical platforms.
- They are self-starters and self-educators who recognize knowledge gaps and proactively close them.
Responsibilities
- Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work.
- Serve as a primary owner for Product Support inquiries, performing root-cause analysis across configurations, data, and system behavior to diagnose and resolve product issues.
- Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements.
- Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge base content.
- Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches.
- Engage in integration and solution-design discussions for complex features, working with technical teams to devise scalable approaches.
- Uphold Innovation Lab standards for analysis, documentation, and support across all accelerators.
- Coordinate with data and reporting resources to define and validate data requirements.
- Provide insights and recommendations to product leadership based on customer feedback, support trends, and product usage.
- We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication.
Requirements
- 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment.
- 3+ years of experience supporting technology or platform implementation projects.
- Proven success crafting clear, scalable product solutions.
- Hands-on experience with Salesforce implementations or administration, with a focus on product development or large-scale enterprise implementations.
- Advanced knowledge of Flows, Permission Sets, and Data Modeling.
- Experience assessing UI for readability and usability.
- Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages.
Nice to have
- Experience with finance and accounting.
- Experience with association-management-related technology.
- Experience supporting or implementing financial or operational platforms.
- Salesforce certifications (Admin, BA, Platform App Builder) or equivalent experience.
- Familiarity with the Salesforce Security Review process.
Company info
- We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect
- where each voice is heard and all contributions are valued.
- We prioritize responsible and sustainable practices on our path to positively impact those we serve.
- Provide training and guidance to internal teams and customers on product functionality and best practices.
Apply directly at fusionSpan →Create a free account for alerts like thisView fusionSpan immigration profile
This listing is sourced directly from fusionSpan's careers page and normalized into a canonical job model.