Agoda
(Infra) Senior Systems Engineer - Contact Center Technology
Chicago · Senior
Work authorization required$84k-$114kDetected 43 days ago
AWSKubernetesCybersecuritySystems EngineeringLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Mentor and provide technical guidance to engineers, fostering their growth and development with documentation and knowledge sharing.
- Ensure solutions follow security best practices and comply with data privacy regulations.
- Continuous Learning, stay updated with industry trends and emerging technologies related to contact center solution and development practices.
Responsibilities
- Lead the design of complex and strategic Contact center solutions, ensuring to align with the organization's goals and customer experience objectives.
- Build and maintain custom applications, integrations and automations.
- Optimize system and application performance and proactive monitor for issues.
- Collaborate with developers, network engineers, system administrators, operations, vendors, and business users to deliver integrated solutions.
- If you're ready to begin your best journey and help build travel for the world, join us.
Requirements
- Minimum 5 years hands on experience with Amazon Connect Contact center solution
- Familiarity with telephony systems, workforce management, and system integration including expertise in APIs and SDKs from various suppliers.
- This role involves not only technical proficiency but also leadership and mentoring responsibilities, guiding engineers on a virtual team with members located around the world.
Skills
- Integration expertise and troubleshooting skills on API integration like AWS Lambda and Amazon Event Bridge, CCP.
- Excellent problem solving and troubleshooting skills.
- Good communication and collaboration in English skills.
- Good leadership and mentoring skill.
Compensation
- There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.
Benefits
- In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.
- Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday, flights, and experiences worldwide.
Company info
- The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda's customers.
- We support every product within the company, working with a wide range of systems and technology stacks.
- As part of the IT Infrastructure team, you'll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second.
- Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
- At Agoda, we bridge the world through travel.
- Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.
- Data and technology are at the heart of our culture, fueling our curiosity and innovation.
Equal opportunity
- At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations.
- We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation.
- Employment at Agoda is based solely on a person's merit and qualifications.
- We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
Visa & Work Authorization
- We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S.
This listing is sourced directly from Agoda's careers page and normalized into a canonical job model.