Lightcast

Customer Success Manager (Account Manager I) - 1031

Moscow, ID

Sponsorship not specifiedDetected 62 days ago

CRMAccount ManagementExcelCustomer SuccessCommunicationProblem SolvingOrganizational Skills

About the role

Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US) and offices in the United Kingdom, Europe, and India.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses.
Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives.

Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client/company outcomes
A continuous learner, focused on developing win-win outcomes for clients and the company.
We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

2+ years of experience in account management, customer success, sales, or a related role.
Must have experience within a DAAS or SAAS environment
Experience with sales prospecting, account management, and sales processes.
Proficiency with Google Workspace, Excel, and PowerPoint.

Establish client-specific goals, coordinate the successful onboarding, and measure account health according to established targets.
Education and Experience:

Through excellent care, solution-solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells, and renewals as appropriate for both the client and the company.
Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.

This listing is sourced directly from Lightcast's careers page and normalized into a canonical job model.