Travelhrportal
Specialized Travel Counselor - VIP / Publicity
United States
Sponsorship not specifiedDetected 8 days ago
ExpressExcelLogisticsCustomer SupportLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- Deliver high-touch travel services for entertainment, talent, VIP and production clients by managing complex itineraries and providing exceptional, proactive customer support.
Responsibilities
- Arrange and manage air, hotel, car, and rail bookings, including multi-destination and complex international travel
- Support VIP, film/TV production, publicity, and press junket travel with high attention to detail and discretion
- Manage schedule changes, disruptions, waitlists, and escalations with strong problem-solving skills
- Maintain accurate records, ensure policy compliance, and protect confidential traveler information
- Build strong relationships with clients, production teams, and vendors
- You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Skills
- 7+ years customer service experience, including 5+ years as a travel counselor
- Experience with VIP, entertainment, or specialty travel preferred
- Strong Sabre GDS expertise
- Excellent communication, organization, and problem-resolution skills
- Solid knowledge of global travel, fares, and routing
- Ability to thrive in fast-paced, high-pressure environments and adapt to change
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Shifts are Mon-Fri 9am-6pm or 10am-7pm Pacific Time Zone.
- Overtime and On Call work is a requirement.
- Texas, United States
- The #TeamGBT Experience
- Work and life: Find your happy medium at Amex GBT.
Benefits
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- Flexible benefits are tailored to each country and start the day you do.
- These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Company info
- We strive to champion Inclusion in every aspect of our business at Amex GBT.
- If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway.
- You may be exactly the person we're looking for!
Equal opportunity
- Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
- Please let your recruiter know if you need an accommodation at any point during the hiring process.
Visa & Work Authorization
- , sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law
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This listing is sourced directly from Travelhrportal's careers page and normalized into a canonical job model.