Coatesgroup

Coatesgroup

Senior Manager, Product Globalization

Chicago, IL · Senior

Sponsorship not specified$139k-$158kDetected 30 days ago
Project ManagementPRDsAccount ManagementRecruitingCommunicationCollaborationProblem Solving

About the role

  • And while we've already done a lot of work we're proud of, we're just getting started!
  • Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections.
  • Proactively suggests improvements based on data insights and client feedback.

Responsibilities

  • Lead and develop the Product Globalization team, including a Business Analyst and Product Designer.
  • This role will own the team direction & strategy.
  • Own and maintain an effective client Feature Intake and Discovery process, ensuring requests are captured, prioritized, and clearly defined.
  • Partner closely with the near shore Engineering squad's Technical Project Manager and Tech Lead. Partner with the client and Account Management to understand and influence business goals, roadmap priorities, and evolving needs across international markets.
  • Spearhead process definition and operational excellence for wireframe creation, solution exploration, and feasibility assessments, driving collaboration between Product, Design and Engineering.
  • Establish strong quality and completeness standards for Product Requirements Documents(PRD), Functional Specification Documents (FSD) & User Stories.
  • Maintain strong expertise in Coates' product and solution capabilities, serving as a trusted client and internal partner.
  • Develop an understanding of the client's technology ecosystem and applications of Coates' product stack into that ecosystem.
  • Own and maintain an effective client UAT incident management and triage process. Provide oversight and escalation support for pre-production (lab/UAT/QA) incident triage and resolution coordination.
  • Support adoption through client-facing demos, training, and documentation as needed

Requirements

  • All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
  • About Coates
  • We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
  • We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
  • Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.
  • Join a Crew that Cares
  • Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
  • The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.
  • Be inspired To Be More
  • We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.
  • Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Compensation

  • The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment.

Company info

  • Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
  • We are industry leaders who have won awards and set records.
  • We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
  • Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
  • We encourage ideas and perspectives because we know the more we have, the better we are.
  • We are excited by what we've accomplished, but know the best is yet to come.

Visa & Work Authorization

  • n, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law)
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This listing is sourced directly from Coatesgroup's careers page and normalized into a canonical job model.