Applebank

Universal Banker Supervisor- Chelsea

New York, NY

No sponsorshipDetected 25 days ago

ExcelCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office

About the role

The Universal Banker (UB) Supervisor acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB Supervisor is considered a "jack of all trades" that requires the incumbent to operate in
the capacity of Supervisor, Customer Service Representative and Teller, providing branch leadership with the ability to deliver quality customer service at an enhanced level. This position is also responsible for supporting branch sales and service efforts though the acquisition of new clients, the offering of suitable products/services (that add value to

Ensure accurate new account record keeping practices and perform timely follow-up as needed.
Perform additional duties as requested.
Assist with the resolution of issues and ensure a mutably favorable outcome to the Bank and our customers; escalate issues to the appropriate business partners within the organization for an appropriate resolution, when needed.
Prior experience in fostering and developing strong customer relationships.
Ability to develop, as well as maintain a detailed level of knowledge of banking products and services.

Open/close and oversee the banking office under established guidelines, when required.

High School Diploma or GED required.
Must have at least 3 years retail banking experience in the combined experience of Teller/ Customer Service Representative.
1-2 years of bank supervisory experience in either the teller unit or platform required; fully cross trained preferred.
General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.
Display willingness to be cross trained in other branch functions.
Excellent problem-solving skills with the ability to provide solutions to customer issues.
Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills.
Strong organizational skills and detailed oriented.
Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint).
Display sound judgment and discretion when utilizing confidential information.
Weekend work and extended hours or filling in at neighboring branch locations may be required.
Mandatory training may require occasional travel.

Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects, to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.
Communicate all disclosures, rules and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.

This listing is sourced directly from Applebank's careers page and normalized into a canonical job model.