Wentworth Institute of Technology
Senior Assistant Director, Collections & Loans
Boston, MA, US · Director
No sponsorshipDetected 31 days ago
AccessibilityNegotiationAccountingExcelCustomer SupportCommunicationOrganizational SkillsMicrosoft OfficeAccounts Payable
About the role
- The Senior Assistant Director for Collections and Loans is responsible for delinquency management services preventing past due accounts from reaching bad debt status.
- The Senior Assistant Director for Collections and Loans is also responsible for all credit and collection activities relating to student accounts including Federal Perkins, Massachusetts No Interest (MNIL), and Institutional Loans.
- This also includes focusing on achieving revenue recovery goals while delivering excellent customer service to ensure customer satisfaction and retention.
Responsibilities
- This position will manage student payment plans for past due accounts internal and external with third party vendors.
- Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
- Maintain documentation to assist agencies in the collection of outstanding accounts
- Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past due payment plan terms
- All applicants have the right to accessibility support and accommodations.
Requirements
- One to three years' experience required in handling cash receipts and deposits
- Demonstrated ability to collect funds
- Ability to present ideas and information clearly to stakeholders
Nice to have
- Bachelor's Degree preferred
- Two to four years of credit and collection experience preferred
- General accounting office experience and previous work on a computerized accounting system preferred
Skills
- Experience in negotiating project deliverables, deadlines, and resource allocation
- Experience in troubleshooting and resolving conflicts within teams or projects
- Experience with time-tracking tools and software
- Strong organizational skills with the ability to prioritize tasks effectively
- Attention to Detail:
- Strong focus on accuracy in work, especially in planning and reporting
- Ability to spot issues or discrepancies and address them proactively
- Strong computer skills required in Microsoft Word and Excel
Compensation
- Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices.
- We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.
Benefits
- Compensation and Benefits
- We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.
- Please visit here to see the comprehensive benefits package offered to support the best experience for our employees. https://wit.edu/careers/work-wentworth/benefits
Company info
- Acts as a liaison between the university and outside loan servicing company (Federal Perkins Loans and Institutional Loans)
Visa & Work Authorization
- At this time, the university is unable to sponsor applicants for H-1B visas.
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This listing is sourced directly from Wentworth Institute of Technology's careers page and normalized into a canonical job model.