Amarok
Customer Service Coordinator
South Carolina, Columbia
Sponsorship not specified$60k-$80kDetected 12 days ago
Customer SupportLeadershipProblem SolvingTime ManagementOrganizational Skills
About the role
- AMAROK's Customer Service department is responsible for the overall daily customer experience while creating and following up on routines and processes.
- This is a Monday-Friday position working 9am - 6 pm shift.
Responsibilities
- Triage service needs and create work orders for AMAROK's Technicians.
- Manage service ETA request.
Requirements
- Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
- Ability to communicate clearly, both written and verbal.
- Ability to answer a high volume of calls and emails daily.
- All duties must be conducted in accordance with the Company's established standard operating procedures and techniques
Compensation
- Compensation is determined based on competitive market data, experience, skillset and geographical location.
Benefits
- Health Benefits (Medical, Dental & Vision)
- Tuition Reimbursement Program
- Short & Long-term disability
- Life Insurance
- Flexible Spending Account (Section 125)
- Matching 401K retirement plan
- Bonus opportunities
- Provide expert-level troubleshooting assistance and provide educational materials and/or information to customers.
Company info
- Answer a high volume of incoming calls and provide top-quality customer service to internal and external customers.
- As a Customer Service Coordinator you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers.
- Career advancement
This listing is sourced directly from Amarok's careers page and normalized into a canonical job model.