BeyondTrust

BeyondTrust

Identity Adoption Specialist

Remote Canada | Remote United States

Sponsorship not specifiedDetected 28 days ago
PythonPowerShellSQLAWSGCPAzureCI/CDOAuthCybersecurityProduct StrategySalesforceAccount ManagementCustomer SuccessCadenceCommunicationOrganizational Skills

About the role

  • The IAS is the customer's hands-on resource for identity visibility and agentic identity security, applying the adoption playbook in Pathfinder and extending control into Password Safe, EPM, and Entitle where appropriate.
  • The role is heavy up-front during onboarding and early activation, then tapers to a sustainable Business-as-Usual cadence as customers mature.
  • Success is measured by active customer usage of Insights, risks remediated and posture recommendations closed, and the downstream impact on Gross/Net Revenue Retention.

Responsibilities

  • Serve as the Adoption teams, technical leads for
  • Build and execute per-customer Success Plans with explicit milestones for connector go-live, NHI discovery, AI-agent discovery, and posture recommendations closed
  • Establish a recurring engagement cadence that builds a sustainable usage habit-driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations)
  • Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback
  • Partner with Sales, Customer Success Management, Technical Account Management, Renewals, and Product to surface adoption risks, expansion signals, and product feedback; feed enhancement requests and telemetry gaps back into the product roadmap
  • Proactivity is a must; the IAS is expected to drive activity, not wait for it
  • Strong organizational skills and the ability to manage a portfolio of customers in a fast-paced, metrics-driven environment

Requirements

  • Familiarity with agentic-AI platforms and frameworks (e.g., copilots, autonomous agents, MCP servers) and the identity risks they introduce
  • Experience with adjacent identity security categories such as CIEM, ITDR, ISPM, PAM, IGA, and NHI management tooling

Nice to have

  • Cybersecurity and software industry trends, with a point of view on nonhuman identity and agentic-AI risk
  • Fluency using AI assistants (Claude, OpenAI, or equivalents) to accelerate analysis, content generation, and customer engagement at scale
  • Exposure to competing or adjacent identity-security platforms (CyberArk, Idira, Delinea, Wiz, Oasis, Entro)
  • They're more than just words for us.

Benefits

  • Experience in Success Plans, customer health scoring, action tracking, issue resolution, and de-escalation of customer concerns

Company info

  • BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
  • BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
  • Learn more at www.beyondtrust.com.
  • BeyondTrust is the global identity security leader protecting Paths to Privilege™.
  • Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
  • BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies.
  • We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
  • Drive end-to-end adoption of BeyondTrust Identity Security Insights across an assigned portfolio of licensed customers, ensuring all appropriate connectors are planned, deployed, configured, and validated
  • proactively re-engage customers who go dormant
  • Apply the adoption playbook in Pathfinder and extend identity control into Password Safe, EPM, and Entitle where use cases warrant, so customers experience "Every Identity Everywhere" as an operational reality
  • Contribute to baseline and ongoing reporting on program KPIs: % of customers with active weekly Insights usage (3+ core actions per week), risks remediated, posture recommendations closed per customer, and value milestones reached
  • Establish a recurring engagement cadence that builds a sustainable usage habit-driving every customer to complete at least three core Insights actions per week (e.g., reviewing findings, triaging Paths to Privilege, and closing posture recommendations); proactively re-engage customers who go dormant
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This listing is sourced directly from BeyondTrust's careers page and normalized into a canonical job model.