Divergent

Divergent

IT Help Desk Technician II

Torrance, California, United States · Mid

Sponsorship not specified$30k-$49kDetected 21 days ago
Machine LearningJiraCommunicationProblem Solving

About the role

  • Serve as the first point of contact for customers seeking technical assistance
  • Answer help desk tickets and provide timely resolution.
  • Walk the customer through the problem-solving process

Responsibilities

  • Direct unresolved issues to the next level of support personnel

Requirements

  • Ability to lawfully access information and technology that is subject to US export controls
  • Demonstrated proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
  • Ability to diagnose and resolve basic technical issues

Nice to have

  • Jira experience preferred
  • Office 365 experience preferred

Skills

  • Right to Work
  • Our company participates in E-Verify.
  • This helps employers verify the identity and employment eligibility of newly hired employees.
  • Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)
  • Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
  • No agencies, no solicitations, and no calls please.

Compensation

  • At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S01 - S02 as evaluated through our interview process.
  • INT S01: $30.00 - $49.00
  • INT S02: $34.00 - $56.00
  • What We Offer:
  • Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
  • Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company.

Benefits

  • Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge.
  • We support growing families with paid parental leave, recognizing the importance of bonding time.
  • Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options.
  • Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
  • Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.

Company info

  • Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company.
  • Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.
  • Equal Employment Opportunity
  • Divergent is an Equal Opportunity Employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic.
  • Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
  • In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position.
  • From time to time you may be asked to work on special projects or to assist with other work.
  • Your cooperation and assistance in performing such additional work is expected.
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production.
  • Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector.
  • Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.

Equal opportunity

  • E-Verify: Right to Work
  • E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9).
  • The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases.
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This listing is sourced directly from Divergent's careers page and normalized into a canonical job model.