Disney

Front Office Guest Experience Manager

Anaheim, CA, USA · Full-time

Sponsorship not specified$70k-$88kDetected 1 day ago

LeadershipPublic Speaking

About the role

You will use a complex property management system and other multi-functional hotel/guest services systems.
Cast Members demonstrating The Disney Leader Basics, serving as a model The Five Keys Basics (safety, courtesy, show, inclusion and efficiency) and delivering Disney service standards from the heart.
Conduct regular meetings with Cast Members to communicate relevant information.

Lead a team of hourly Front Office, Guest Services, and Concierge.
Recognize, coach, develop and inspire a diverse team of Cast Members.
Support and lead training
Maintain current training proficiencies and sign-off on training and recertification completed by Cast Members.
Strategic Thinker- Manage many variables at one time, creatively and using all available resources.
Partner with key players
Communicate and partner with other leaders, peers and partners to ensure smooth daily operations.
Manage budgets and projects.

2+ years' experience with Opera Property Management System, or related property management systems.
Experience working large hotel.
Related leadership experience.
Experience presenting information.
Multilingual skills.
Forbes Standards of Service knowledge.
High school diploma or equivalent experience.
Bachelor's degree or equivalent job experience.

The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Make daily operational decisions that benefit Guests, Cast Members and the business.
Front Office Leader with 2+ years' experience supporting the vision of the area leader.
Self-starter who continually pursues learning opportunities.

This listing is sourced directly from Disney's careers page and normalized into a canonical job model.