Great Gray
Service Desk Technician
Las Vegas, NV
No sponsorshipDetected 34 days ago
AccessibilityCRMSalesCustomer SupportLeadershipCommunicationCollaborationProblem SolvingPublic SpeakingAdaptabilityCompTIA
About the role
- Great Gray is looking to add a Service Desk Technician to our Technology team.
- This role serves as the primary technical point of contact for employees in our Las Vegas office, while also supporting others throughout the organization in a remote capacity.
- This position will work from our Las Vegas, NV office.
Responsibilities
- Technical Support:
- Provide first-level IT support for hardware, software, and network issues
- Maintain accurate documentation of support tickets and resolutions
- Executive Support:
- Maintain discretion when handling sensitive information
- Manage inventory of IT equipment and supplies
- Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.
- Madison Dearborn Partners ("MDP") purchased Great Gray from Wilmington Trust in April 2023.
Requirements
- 2+ years of experience in IT help desk or technical support
- Strong knowledge of common business applications and operating systems
- Ability to explain technical concepts to non-technical users
- Experience with ticketing systems and IT service management
- Proven ability to prioritize tasks in a fast-paced environment
- Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Nice to have
- Technical certification (CompTIA A+, HDI, ITIL Foundation)
- Experience supporting executive-level staff
- Familiarity with onboarding processes
- Knowledge of sales tools and CRM systems
Skills
- Assist with technical aspects of sales presentations and demonstrations
- Ensure sales tools and applications are functioning optimally
- Provide just-in-time technical support during client meetings
- Coordinate and execute technology onboarding for new employees
- Prepare and configure hardware and software for new hires
- Deliver initial training on company systems and tools
- Create and maintain onboarding documentation and checklists
Compensation
- Some of the highlights are: · Be an integral part of a high-growth organization! · Competitive compensation package · Group medical, dental and vision insurance · Employer-paid life and disability insurance · Annual well-being stipend · Eli
Benefits
- We have a comprehensive and competitive benefits package at Great Gray.
- At Great Gray Group, we strive to set the bar for the retirement services industry.
- Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service.
- They represent a forward-thinking approach to retirement planning.
- These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401(k)s.
- CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness.
- MDP invests across five dedicated industry verticals, including financial services, healthcare, technology and government services.
Equal opportunity
- Policy Great Gray Group, LLC is an Equal Opportunity Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.
- Accommodation Statement Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs.
- If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: TalentAcquisition@GreatGray.com
Visa & Work Authorization
- Visa sponsorship or transfer of an existing visa is not available for this position.
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This listing is sourced directly from Great Gray's careers page and normalized into a canonical job model.