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Customer Support Specialist - MerusCase
United States
Sponsorship not specifiedDetected 168 days ago
Data AnalysisCustomer SupportCommunicationCollaborationProblem Solving
About the role
- We have a reputation for excellent customer service.
Requirements
- Experience in the legal or consulting industry advantageous
- Who is the ideal candidate?
- You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty
- 1-2 years of customer support experience
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time
- Ability to engage, influence, and inspire stakeholders to drive collaboration and alignment
- Excellent with user-experience design principles and data analytics
- Competitive salary
- Paid vacation + sick and parental leave
Nice to have
- SaaS experience preferred
Compensation
- Competitive salary
Benefits
- 100% paid PPO medical, dental, and vision insurance, 401k matching, equity grants
Company info
- Support existing customers via chat, email, and phone
- Onboard new customers with training calls and check-ins
- As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase.
- Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with MerusCase.
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