Wynn Resorts
Tech I - IT Ops Center
Las Vegas, NV, United States
Sponsorship not specifiedDetected 9 days ago
Customer SupportTCP/IPFirewallVPNLeadershipMicrosoft OfficeSharePoint
About the role
- The Tech I - Ops Center is responsible for assisting the NOC team with daily activities, tracking operational tasks and workload.
- This is achieved by system, application, network and database monitoring.
- In this position, the NOC Technician will play a crucial role in the Network Operations Center by being a key member of the service solution monitoring team.
Responsibilities
- Works with NOC Supervisor to identify and create system and workflow improvements to enhance the NOC's efficiency.
- Manage alarm events and technical application issues - creating, modifying and closing trouble tickets and routing issues to appropriate teams or vendor to be investigated and provide assistance wherever needed or requested.
- Perform basic system administrator functions such as: alarm clearing and resolution, review error logs, run performance and capacity analysis reports if applicable and provide overall system administration assistance whenever needed or requested.
- Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives - Standard Operations Procedures and Technical Administration Guides.
- Generate and maintain operational and technical documentation to support the development and/or improvement of all Operations initiatives
Requirements
- A minimum of three (3) years of experience in working in a Network Operations Center (NOC) or technical support center environment
- A minimum of five (5) years of experience in customer service focused jobs related to information technology
- A minimum of two (2) years of experience monitoring an enterprise or metro network environment
- Strong knowledge of the following Microsoft, VMWare and Avaya products
- Hands on, demonstrable experience in one or more of the following
- Must be available to work 24x7 rotating shifts including day, swing, nights, weekends and holidays.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Skills
- NetScout, Avaya, InfoBlox, Solarwinds, Squared Up, SCCM, or New Relic
- Proficiency with Microsoft Office Applications Suite and SharePoint
- Demonstrated abilities to identify priorities, meet deadlines, give direction, and hold self and others accountable for success
- Must have a working knowledge of engineering tools and methodologies.
- Solid understanding of Firewalls to include:
- Palo Alto
- Check Point
- Blue Coat
- Juniper
- Prior leadership positions
- ITIL standards, ServiceNow, Testing, Number Portability, Telecommunications and Networking
- Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Company info
- Responsible for working tickets and supporting customers alongside of the team.
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This listing is sourced directly from Wynn Resorts's careers page and normalized into a canonical job model.