Pronto Networks
Field Services Engineer
United States · Full-time
Sponsorship not specified$81k-$95kDetected 13 days ago
LinuxCRMCustomer SupportSystems EngineeringRoboticsCommunicationCollaborationOSHA
About the role
- This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
- What else you need to know As a company driven by innovation and continuous change, close collaboration is essential.
- The base salary range for this role is $81,000-$95,000 per year and will vary based on location.
Responsibilities
- Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
- Collaborate with engineering on R&D projects
- Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.
- Customer Support
- Document all service activities, updates, and issues using internal ticketing and CRM tools.
- While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
- Build technology that directly improves safety, efficiency, and productivity.
- Collaborate closely with experienced engineers and industry operators.
Requirements
- Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline
- 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
- Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
- Ability to read wiring diagrams, schematics, and follow technical documentation.
- Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
- Ability to lift up to 50 pounds.
- Provide basic training to customer staff when required.
Compensation
- The base salary range for this role is $81,000-$95,000 per year and will vary based on location.
Benefits
- Base salary is just one part of your total rewards package.
- You may also be eligible for equity awards and an annual performance-based bonus.
- Benefits Summary (USA Full-Time Exempt Employees):
- Medical, Dental, Vision, Disability, and Life Insurance
- Flexible Spending Account / Health Savings Account Options
Company info
- Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
- We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world's first profitable AV technology company.
- Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide.
- Be part of a fast-moving team with high ownership and impact.
- While this role is remote, travel to our various field sites across the US is a critical part of this operation.
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This listing is sourced directly from Pronto Networks's careers page and normalized into a canonical job model.