The Hartford

The Hartford

Agile Product Owner of Customer Data Omni- Channel Interactions

Hartford, CT

Sponsorship not specified$100k-$150kDetected 8 days ago
SQLSnowflakeProduct StrategyAgileLeadershipCommunicationMicrosoft Office

About the role

  • Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too.
  • Join our team as we help shape the future.
  • Join Our High-Performance Team as a Product Owner of Omni Channel Customer Insights!

Responsibilities

  • Own multi-channel customer interaction data strategy by ingesting and connecting signals across channels to customer identity and intent.
  • Establish and maintain foundational data assets that power enterprise analytics, marketing, and operational decision-making.
  • Drive integration across customer data ecosystems (e.g., Customer Hub, CEP, marketing platforms) to enable a unified 360° customer view.
  • Partner with delivery team to inform PI Planning and refine user stories for delivery with goal of maximizing OCCI's value.
  • Lead cross-functional use case ideation and alignment sessions, partnering with stakeholders to identify high-value opportunities.

Requirements

  • Ability to influence and align stakeholders across multiple lines of business and leadership levels
  • ability to simplify complex concepts into an understandable narrative for stakeholders
  • Experience in Agile (Scrum, Kanban, SAFE), with prior Product Ownership experience leading multiple teams.
  • Demonstrated ability to convert vague, unstructured business asks into clear, actionable work
  • Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
  • Self-starter with strong execution skills, able to diagnose opportunities, develop a strategy, and drive forward work independently that aligns to leadership vision
  • Excellent communication skills and executive presence; ability to simplify complex concepts into an understandable narrative for stakeholders
  • Proven ability to define and articulate long-term product vision and roadmap in partnership with senior leadership
  • Demonstrated ownership of multi-channel data strategies spanning digital, contact center, and operational channels
  • Strong presentation skills this is more than PowerPoint skills, but is a comfort in telling a story and influencing audiences "off the cuff" and with little preparation
  • Build and manage a prioritized backlog
  • Translate strategy into incremental deliverables (features, stories, epics)
  • Partner in PI Planning and sprint execution
  • Balance between technical (data) and business (assessing impact) acumen
  • Strong organizational and prioritization skills

Skills

  • Knowledge of data and Ops processes across multiple segments
  • Familiarity with SQL, Snowflake, or other data querying tools
  • Proven track record of delivering innovative solutions
  • Hands-on experience driving integration across complex data ecosystems (e.g., CDPs, data lakes, marketing platforms)
  • Experience establishing and scaling foundational data assets and reusable data products
  • Compensation
  • The listed annualized base pay range is primarily based on analysis of similar positions in the external market.
  • The base pay is just one component of The Hartford's total compensation package for employees.
  • Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
  • The annualized base pay range for this role is:
  • $100,000 - $150,000
  • Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Compensation

  • The listed annualized base pay range is primarily based on analysis of similar positions in the external market.
  • Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
  • The base pay is just one component of The Hartford's total compensation package for employees.
  • Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
  • $100,000 - $150,000

Benefits

  • In partnership with Product Leadership, articulate long-term product vision and roadmap for OCCI.
  • Advocate for customer data through storytelling and education
  • Coordinate with various stakeholders to gather use cases w/ measurable benefit; maintain a backlog to feed features prioritized for release.
  • Establish and maintain benefits measurement and tracking for overall customer data efforts in partnership with Director, Customer Data Agile Product Manager

Company info

  • Agile Product Owner - BA07DE
  • We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
  • Be part of a high-performing team that excels in building data assets and capabilities to enhance our understanding of customers and interactions.
  • With over $35M in run benefits, our data-driven insights prove that customer centricity drives tangible business results.

Equal opportunity

  • Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
  • About Us | Our Culture | What It's Like to Work Here | Perks & Benefits
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This listing is sourced directly from The Hartford's careers page and normalized into a canonical job model.