Sensity

Operations Manager

Kingston, Canada

Sponsorship not specifiedDetected 19 days ago

Operations ManagementRecruitingLeadershipCommunicationCollaborationMentoring

About the role

Coordinate new program development, including staffing plans, onboarding schedules, protocol development, and readiness activities.
Monitor program data, trends, variances, and service risks; report key findings to the Regional Director.

1 - Program Operations & Service Delivery Oversight Lead daily operations across assigned programs to ensure safe, consistent, and person‑centered service delivery.
Conduct regular team meetings to support communication, planning, and service coordination.
Oversee intake processes, including assessments, documentation, and transition planning with families and clinical partners.
Ensure compliance with Serious Occurrence reporting requirements and support timely documentation and follow-up in alignment with organizational and sector guidelines.
Support recruitment and selection processes, including candidate screening and hiring recommendations.
Identify service gaps and collaborate with the Regional Director to recommend or develop new procedures, workflows, or policy updates.
4 - Administrative, Financial and Compliance Oversight Monitor and manage operational budgets and expenditures for assigned programs.
Support accuracy and completeness of documentation across systems (e.g., service records, protocols, and scheduling data).
Maintain compliance with sector standards and regulatory requirements relevant to service delivery.
Collaborate with clinical teams, administrative partners, families, and community stakeholders to support coordinated service delivery.

Strong understanding of deafblindness and person-centered‑ support models.
Knowledge of Ontario developmental services standards and regulatory expectations.
ASL proficiency or willingness to learn is an asset.
Experience leading teams within a unionized environment is an asset.
Proficiency with standard office software and familiarity with case management systems is an asset.
Valid driver's license and ability to travel between program sites as required.
The incumbent must be able to lift 35 lbs to 50 lbs on an occasional basis.
The position will be required to work indoors and outdoors.
If you are contacted by Sensity regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.

About Sensity Sensity is a not-for-profit organization providing services and programs to members of the deafblind community.
The Operations Manager provides leadership and operational oversight across Supported Living and Community programs.
This position will be located in Eastern Ontario, Ideally between Kingston and Ottawa.

Identify training needs and ensure staff have access to appropriate learning opportunities.
Collaborate with the Benefits Manager on workplace incident reviews, safe return-to-work planning, and modified duties as required to support employee wellbeing and program continuity.
Oversee adherence to health and safety standards, ensuring staff follow organizational policies and procedures.

This listing is sourced directly from Sensity's careers page and normalized into a canonical job model.