vegaamericasinternalapplications

vegaamericasinternalapplications

Inside Sales - Technical 1

Mason, Ohio, United States

Sponsorship not specifiedDetected 2 days ago
SalesBusiness DevelopmentCustomer SupportCommunication

About the role

  • Ask probing questions to determine the best course of action to fulfill customer needs and minimize VEGA costs.

Responsibilities

  • Initiate and participate in proactive conversations with outside sales to develop sales strategies for increased activity in Business Development team territories.
  • Active participation in LiveChat and customer support.  Encourage and promote customer engagement with myVEGA including set-up and support.
  • Perform facility tours of VEGA's campus (training, sales, and production buildings).
  • Maintain and improve superior results by following procedures and recommending improved policies and procedures.
  • Issue timely and detailed Material Return Authorizations (MRA's) for VEGA equipment.  Liaison between application engineering and/or sales support to efficiently service the customer, representative, Regional Sales, or Industry Sales.

Requirements

  • Four-year Degree, preferably in a Technical Field.
  • Assistance from the Inside Sales Technical team, Product Management, etc. required.
  • Assistance from the IST team, Product Management, etc. required.

Benefits

  • Expectation of learning: basic instrumentation, Radiometric, MLI/Bridle, VIS systems.

Company info

  • The Inside Sales - Technical Team is made up of personable, detail-oriented problem-solvers who know how to connect with customers to meet their instrumentation needs.
  • Develop clear and effective quotations for current and prospective customers, representatives, and/or Regional Sales or Industry Sales.  Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management.
  • Backup for the Inside Sales team with phone calls and email support as needed. Must address customers' issues and ensure effective and responsive problem resolution.  Opportunity to influence and train internally and externally on VEGA instrumentation.
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