Gusto

Gusto

Frontend Full Stack Staff Software Engineer, AI Platform Experiences

New York, NY;Seattle, WA · Staff+ · Full-time

Sponsorship not specified$163k-$204kDetected 26 days ago
RubyReactRailsFull-Stack DevelopmentGraphQLMachine LearningRecruitingCommunicationCollaboration

About the role

  • We're hiring an experienced full stack engineer to help small businesses work better with AI.
  • This work is directly tied to Gusto's top priorities.
  • We operate with fast iteration cycles, deep cross-functional collaboration, and high ownership.

Responsibilities

  • Architect, build, and test technologies supporting AI experiences within Gusto's product suite
  • Create standardized, self-serve patterns that enable product teams to extend Gus across web, voice, email, and agent-based experiences
  • Collaborate with ML and product teams on prompt engineering, clarifying question flows, and escalation logic-using A/B tests and data to drive improvements
  • Work with Product, Design, Security, and Technical Operations teams to understand customer needs, develop solutions, and launch features
  • You'll build Gus, Gusto's AI-powered assistant, and create scalable solutions that serve millions of users.
  • As a Software Engineer at this level, you'll own projects end-to-end from initial specs to deployed features-working at the intersection of modern AI capabilities and real business needs.
  • Track record of owning multi-quarter projects that solve complex engineering problems and deliver measurable customer impact at scale
  • Experience building internal platforms or developer-facing infrastructure that enables other teams to self-serve and ship AI-powered features
  • With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

Compensation

  • All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.

Benefits

  • We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
  • All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
  • Learn more about our Total Rewards philosophy.
  • Bonus if you have AI platform development experience or strong learning orientation toward AI technologies, patterns, and frameworks (orchestration, evals, prompt systems-not ML model development)

Company info

  • The Core Experience - AI Experiences team owns Gus, Gusto's AI-powered assistant, and the platform that enables teams across Gusto to deliver AI-native experiences to customers across web, mobile, voice, email, and agent-based channels.
  • You'll work within Gusto's AI platform infrastructure, collaborating closely with sister teams who own the underlying agent framework.
  • Your focus is building experiences and enabling product teams to extend and scale within the platform.
  • Build customer-facing products end-to-end that customers rely on every day
  • At Gusto, we're on a mission to grow the small business economy.
  • AI is a fundamental part of how work gets done at Gusto.
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This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.