Nagarro1
Associate Staff Engineer - ServiceNow Developer
New York, New York, United States · Staff+
Sponsorship not specified$75k-$89kDetected 65 days ago
JavaScriptHTMLCSSRESTProcurement
About the role
- We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 40 countries, to be exact).
- Our work culture is dynamic and non-hierarchical.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibilities
- Design, develop, and implement ServiceNow Hardware Asset Management (HAM) solutions aligned with IT Asset Management processes and organizational standards.
- Configure and maintain HAM lifecycle processes including procurement, receiving, stockroom management, asset assignment, transfer, refresh, and disposal.
- Implement and manage integrations with procurement systems, MDM tools, SCCM, Intune, Discovery, and third-party asset inventory sources.
- Configure and maintain CMDB relationships between assets and Configuration Items (CIs), including reconciliation and de-duplication activities.
- Support asset normalization, model management, manufacturer/vendor data governance, and device type mapping activities.
- Configure and support Service Bridge and eBonding integrations for seamless data exchange with external vendors, support partners, and enterprise platforms.
- Support asset audit processes including physical inventory validation, discrepancy tracking, compliance reporting, and audit remediation activities.
- Develop workflows and automations for asset request fulfillment, device possession tracking, stockroom operations, and return management.
- Develop ServiceNow components such as Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer, ACLs, Notifications, and Catalog Items.
- Create reports, dashboards, and Platform Analytics visualizations for asset lifecycle tracking, compliance, inventory accuracy, and operational insights.
Nice to have
- Exposure to SAM Pro and ITOM modules.
- Experience with Platform Analytics and Performance Analytics
- ServiceNow Certified Implementation Specialist
- Hardware Asset Management
Skills
- Strong hands-on experience in ServiceNow HAM implementation, development, and configuration.
- Good understanding of IT Asset Management lifecycle processes and CMDB concepts.
- Experience with Asset Management modules including Stockrooms, Consumables, Transfer Orders, Purchase Orders, and Asset States.
- Experience with Discovery, SCCM/Intune integrations, Import Sets, Transform Maps, and REST/SOAP APIs.
- Proficiency in JavaScript, HTML, CSS, XML, and JSON.
- Experience with Flow Designer, IntegrationHub, and Service Catalog development.
- Knowledge of CMDB architecture, CSDM concepts, and Identification & Reconciliation Engine (IRE).
- Understanding of ServiceNow best practices, scoped applications, upgrade handling, and instance management.
- Certifications (Preferred):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist - Hardware Asset Management
- Good to Have:
Compensation
- $75k-$89k
Benefits
- All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
Company info
- We are a Digital Product Engineering company that is scaling in a big way!
- We are looking for great new colleagues.
Equal opportunity
- Disclaimer: Nagarro is an equal opportunity employer.
- equal opportunity employer.
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