Cityandcountyofsanfrancisco1
Human Services Technician (2904) – Department of Disability and Aging Services – (X00130)
San Francisco, CA, United States
Sponsorship not specified$81k-$98kDetected 2 days ago
Customer Support
About the role
- Your application to this posting is an application to take a citywide exam.
- If you pass the exam, you will be emailed your score and ranking on the eligible candidate list.
- When a department has an open position with this job classification, they will use this eligible list to hire for that position.
Responsibilities
- At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.
- The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.
- Obtains and delivers various items such as food and/or other household items as requested by the client as approved by the APS worker.
- Reserves City vehicles from the car desk or other City authorized department. Only HST authorized to drive. Informs the car desk of any car malfunctions or maintenance issues.
- Assists clients with completing documents related to the APS program that are connected to the client's service plan, as directed by the assigned Protective Services Worker.
- Pick up and deliver documents related to the APS program that are connected to the client's service plan, as directed by the assigned Protective Services Worker.
- Maintain confidentiality and case records related to client information.
Requirements
- Some positions may require ability to lift and carry up to 40 lbs.
- Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad.
- Ability to communicate in a clear and concise manner that is easily understood.
- Ability to provide courteous customer service in-person and by telephone.
- Knowledge of and ability to operate office equipment.
- Processes authorized special or emergency payment requests, ensuring prior approval in writing, and submits all required supporting documentation within established timeframes.
Compensation
- $80,990 - $98,410 yearly https://careers.sf.gov/classifications/?classCode=2904&setId=COMMN
Benefits
- Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS).
- Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other APS approved appointments, and/or stores both inside and outside of San Francisco.
- Makes as needed or assigned home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home.
- Attends job-related training to learn about issues that affect clients (i.e. aging and disability, mandated reporting, etc.).
Company info
- San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.
- This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.
- Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.
- We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.
- From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need
- As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve.
- We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.
- Click here to learn more about what this commitment looks like in action.
- According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
- Adult Protective Services Essential Duties
- Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy and completion.
- Reports abuse, exploitation, neglect, and other threats per mandated-reporting requirements and Agency policies and procedures, when client abuse/neglect is witnessed and/or if the client reports abuse/neglect.
- Cleans and disinfects items used prior to and after transporting or assist clients.
- Assists with similar duties when assigned by the APS Supervisor to assist the DAS Public Guardian and Public Conservators programs.
- In Home Supportive Services Essential Duties:
- Reviews individual providers' timesheets as needed to resolve issues, reviews and upholds or overrides when timesheet violations occur, and answers related timesheet questions.
- Promotes individual providers' use of the Electronic Service Portal and Telephonic Timesheet System - systems used to complete and submit their timesheets.
- Trains providers on how to fill out their timesheet.
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