rednucleus

Client Engagement Director (Medical Publications)

United States · Director · Full-time

Sponsorship not specifiedDetected 20 days ago

Project ManagementNegotiationForecastingPerformance ManagementLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Red Nucleus is hiring a Client Engagement Director to join our global Medical Communications team!
This is a home-based position out of Canada or the US.
Our purpose is advancing knowledge to improve lives.

Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
Maintains deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
Lead scoping and SOW development including Charge Orders, managing execution through client systems
Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
Ability to collaborate effectively with cross-functional teams
This role partners closely with Scientific, Creative, Project Management to align strategy and execution across multiple workstreams.

Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
Experience with strateg ic planning initiatives including publications planning, tactical planning, congress strategy, etc.
Proficiency with Microsoft Office and project management systems
Ability to quickly learn and apply new tools and technologies
Operating with a high degree of autonomy, the Client Engagement Director balances hands-on leadership with strategic oversight, proactively identifies risks and opportunities, and guides teams toward successful outcomes.

Bachelor's degree required (Communications, Marketing, Life Sciences, or related field preferred).
Advanced degree a plus.

Knowledge, Skills & Abilities
Exceptional written, verbal, and presentation skills with executive-level client presence
Strong organizational and prioritization skills in a fast-paced environment
Proven problem-solving, negotiation, and conflict resolution skills

The Client Engagement Director is responsible for leading strategic client relationships across assigned accounts of $2M - $4M in annual revenue.

We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry.
This role serves as the primary client lead and is accountable for client satisfaction, organic growth, and the overall financial health of assigned accounts.
Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
Education and Experience
8 - 10 + years of experience in medical communications, medical education, pharma marketing, or related fields.
Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide

Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.
At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves.
Our culture is about meaningful work, a true sense of community and fun.
We love to celebrate our people and we are proud to have been Internationally recognized as a "Great Place to Work".

This listing is sourced directly from rednucleus's careers page and normalized into a canonical job model.