Dialpad

Sr. AI Ecosystem and Marketplace Manager

Austin, US · Senior

Sponsorship not specifiedDetected 12 days ago

Agentic AISalesforceBusiness DevelopmentNegotiationLeadershipCommunicationCollaboration

About the role

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans

Work with Dialpad's current ISV partners to deliver world-class integrations and ensure adoption of those integrations.
Manage and maintain Dialpad's App Marketplace.
Build and execute joint business plans with ISVs that accelerate resell opportunities.
Drive joint co-sell and marketing initiatives with technology partners.
Initiate the implementation of API integrations / technical solutions and collaborate with internal stakeholders across various departments, including Product, Engineering, Sales and Marketing to bring projects to fruition.
You should be able to drive thought leadership across Dialpad and their partner organizations, along with product management and GTM teams.
Excellent negotiation and relationship-building skills, with the ability to think strategically and develop creative solutions.

You are a thought leader who loves to connect ideas to opportunity.
You have a proven growth mindset that relentlessly pursues new and creative ways to bring ISV partnerships to life.
You are a skilled communicator who has a proven track record of creating pipeline and revenues through new and existing Partnerships.
You have experience leveraging app Marketplaces to list and procure ISV solutions.

BA/BS, experience (7+ years) in business development, technology partnerships and ISVs / Alliances.
Strong understanding of partnership structures, API integrations, developer platforms and SaaS technologies.
Work at the center of the AI transformation in business communications
Join a team where AI amplifies every employee's impact
Competitive salary, comprehensive benefits, and real opportunities for growth
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.

This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.