Trace3
VP, Managed Services
United States · Vp
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About the role
- Reporting to the SVP of Services, the VP will be responsible for expanding service offerings, driving revenue growth, ensuring operational excellence, maintaining executive-level client relationships, and leading a high-performing services organization.
- Grow and scale the Managed Services practice while maintaining strong margins and operational performance.
- Serve as an executive sponsor for key customer relationships and escalations.
Responsibilities
- Develop and launch new managed service offerings that align with customer needs and market opportunities.
- Partner closely with Sales to drive bookings, revenue growth, and client retention.
- Build, mentor, and lead a team of managers, employees, and contractors.
- Establish metrics, processes, and business cases that support sustainable growth and service excellence.
- Collaborate across the organization to align services strategy with broader company objectives.
- Demonstrated ability to lead large, distributed teams and build strong leadership benches.
- We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
Requirements
- 10+ years of Managed Services leadership experience within an IT services, consulting, MSP, infrastructure, cloud, or data center environment.
Skills
- Proven success scaling and growing a Managed Services business while improving profitability and operational performance.
- Experience owning a P&L, forecasting, budgeting, and executive reporting.
- Strong background in service portfolio development, including creating new service offerings and go-to-market strategies.
- Executive-level customer-facing experience, including account management, escalations, renewals, and strategic planning.
- Expertise driving process maturity, operational consistency, and service delivery excellence.
- Strong sales and business development partnership experience.
- Excellent executive communication skills with the ability to engage both technical teams and C-suite stakeholders.
- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
Compensation
- Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Benefits
- Work-life balance and generous paid time off
Company info
- Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business.
- Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment.
- We are highly creative and can dig deep within ourselves to find positive solutions to different problems.
- We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.
Equal opportunity
- As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements.
Visa & Work Authorization
- Serve as an executive sponsor for key customer relationships and escalations.
This listing is sourced directly from Trace3's careers page and normalized into a canonical job model.