Passion.io

Passion.io

Customer Success Manager (Global Remote

Toronto, Ontario, Canada

Sponsorship not specifiedDetected 44 days ago
SparkProduct ManagementProduct StrategyProject ManagementHubSpotCustomer SuccessIntercomMentoring

About the role

  • We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making creators feel like they've found their people.
  • 2️⃣ Show Us Your Style - Roll up your sleeves for a short, practical task.
  • We'll send over a mini real-world scenario to see how you'd work your CSM magic.

Responsibilities

  • We'll zoom in on your past CSM wins, how you build customer love, and what makes your success playbook tick.
  • It's your chance to vibe-check the team, hear how we support creators, and swap ideas.
  • Connect with senior leaders to explore how our mission, culture, and product roadmap align with your own aspirations. ✨ You In?

Benefits

  • You'll talk goals, NRR levers, playbook evolution, and where we're heading next as a Success team 🔚 Big Picture - This is where vision meets values.

Company info

  • At Passion, we're building a remote team that's as energized as the creators we serve.

This listing is sourced directly from Passion.io's careers page and normalized into a canonical job model.