Silver Cross
Patient Services Registrar - Lead
New Lenox, Illinois · Part-time
Sponsorship not specified$18k-$22kDetected 13 hours ago
Customer SupportCernerPatient CareLeadershipCommunicationCollaborationMentoring
About the role
- Ensures efficient workflow, staff coordination, and quality performance across the registration team.
- Serves as the primary point of contact during assigned shifts, supporting both staff and departmental needs.
Responsibilities
- Perform advanced registration and administrative duties with a high level of accuracy and efficiency
- Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration
- Maintain ownership of productivity, worklists, and performance metrics
Requirements
- Strong customer service and phone communication skills required
Nice to have
- Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members
- Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback
- Provide leadership with feedback on employee performance and development opportunities
- Promote a positive and engaged work culture through clear expectations and recognition
- Ensure compliance with organizational policies, procedures, and regulatory standards
- Model professionalism, strong customer service, teamwork, and patient-centered care
- Demonstrate strong organizational, communication, and follow-up skills
- High school diploma or equivalent required
Compensation
- $18k-$22k
Benefits
- At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
- Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for
- Medical, Dental and Vision plans
- Flexible Spending Account
- Other voluntary benefit plans
- However, registry employees are ineligible for Health and Welfare benefits.
- Benefits for You
- Life Insurance
- PTO and Sick time
- Wellness program
- Tuition Reimbursement
- Develop staff rotations, including workstation assignments, break schedules, and coverage planning
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This listing is sourced directly from Silver Cross's careers page and normalized into a canonical job model.