Turnitinllc
Customer Success Manager- NOA Higher Ed. West Coast (USA Remote)
Washington, DC, United States
Sponsorship not specifiedDetected 13 days ago
SalesforceCRMAccount ManagementCustomer SuccessLeadershipCommunicationCritical ThinkingOrganizational Skills
About the role
- When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education.
- Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
- Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
Responsibilities
- Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
- Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership.
- Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
- Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
- Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.).
Compensation
- $77,700/year to $129,500/year.
- Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors.
- At Turnitin, we believe Total Rewards go far beyond pay.
- While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.
- Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education.
Benefits
- Health Care Coverage
- Education Reimbursement*Competitive Paid Time Off
- Paid Volunteer Time Off
- Monthly Wellness or Home Office Reimbursement
- Access to Employee Assistance Program (mental health platform)
- Parental Leave
Company info
- Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- We have a bias for action.
- We act like owners.
- We are willing to change even when it's hard.
- Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
- Our Values underpin everything we do.
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