HighFive Healthcare
Sr. Software Engineer (Tel Cloud)
Vancouver, Canada · Senior
Sponsorship not specified$168k-$194kDetected 26 days ago
PythonJavaAngularNoSQLRedisElasticsearchBigQueryGCPCloud PlatformsKubernetesAgentic AICommunicationCollaboration
About the role
- You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.
- This position reports to an Engineering Manager in the Telephony Platform team.
- We don't mind if you come from a different engineering background or haven't worked in communications before.
Responsibilities
- Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing.
- Build monitors and alerts to maintain high reliability and observability.
- Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services.
- Strategize and drive the roadmap for cross-team platform initiatives.
- Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes.
- Build and ship agentic AI products that are redefining how companies operate
Skills
- Bachelor's degree in Computer Science or equivalent practical experience.
- 5+ years of SaaS professional experience maintaining large-scale production backend systems.
- Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
- Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP ).
- Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics).
- A strong sense of urgency, personal agency, and customer empathy.
- Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
- Visit dialpad.com to learn more.
- Being a Dialer
- At Dialpad, AI isn't just a feature; it's how our teams do their best work every day.
Compensation
- For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below.
Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth
Company info
- Test and tune service scaling to ensure we always have capacity available to service our customers' real-time communications.
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This listing is sourced directly from HighFive Healthcare's careers page and normalized into a canonical job model.