Harvard University
Digital Banking Manager
Cambridge, MA, United States
No sponsorshipDetected 2 days ago
Product ManagementProduct StrategyAgileVendor ManagementPerformance ManagementLeadershipCollaboration
About the role
- Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
- Harvard FCU: https://harvardfcu.org/ The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels.
Responsibilities
- Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
- Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
- Lead backlog prioritization and planning for digital initiatives.
- Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.
- Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.
- Manage relationships with digital banking platforms, fintech partners, and third-party vendors.
- Lead cross-functional initiatives that require coordinator across multiple teams, ensuring alignment and clear communication.
- Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
- Lead and mentor team of Digital Banking Specialists involved in day-to-day management of digital platforms.
- Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.
Requirements
- Bachelor's degree in business, information systems, UX/Product Design, or related field.
- 3-7 years in product management, digital experience, or related roles.
Skills
- The following qualifications are strongly preferred.
- Experience delivering digital features in financial services, banking, or fintech is highly preferred.
- Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.
- Why join Harvard University Central Administration?
Benefits
- Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
- Learn more about these and additional benefits on our Benefits & Wellbeing Page.
Company info
- We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives.
Equal opportunity
- EEO/Non-Discrimination Commitment Statement
- equal opportunity and non-discrimination.
Visa & Work Authorization
- Information: Harvard University is unable to provide visa sponsorship for this position
- Certain visa types and funding sources may limit work location.
- Individuals must meet work location sponsorship requirements prior to employment.
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This listing is sourced directly from Harvard University's careers page and normalized into a canonical job model.