euna
Implementation Manager (Grants, Remote)
Portland, Oregon, United States
Sponsorship not specifiedDetected 20 days ago
AccessibilityProject ManagementJiraCRMSalesBudgetingExcelProcurementERPHRISOnboardingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime Management
About the role
- We are seeking an Implementation Manager, independently motivated and ready to make our high-functioning Implementation Team even better.
- As an Implementation Manager, you will be our new customers' primary contact, overseeing the onboarding process from end-to-end.
Responsibilities
- Cross-Functional Collaboration: Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
- Foster strong relationships with internal stakeholders, using effective communication to influence product design and customer life-cycle to deliver a coherent, high quality, client experience.
- Training and Documentation: Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
- Create and maintain implementation documentation, user guides, and knowledge base articles to support clients throughout the onboarding process ensuring the customer's complete adoption of their product.
- Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact.
Requirements
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
- 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
- Strong understanding of software implementation processes, methodologies, and best practices.
- Technical aptitude with the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
Nice to have
- Strong problem-solving and analytical skills - high comfort level with Excel is a plus.
- Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
- Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar software for project tracking and time management is a plus.
Skills
- This is a fully remote position primarily supporting our West Coast clients.
Benefits
- 🧘♀️ Wellness days What's better than a long weekend?
- 🕰 Flexible work day We understand that what a workday looks like differs by employee and the role requirements.
- 💰 Benefits Ask us for a copy of our health and dental benefits!
Company info
- 🙌 Community Engagement Committee At Euna, we know how important it is to give back.
This listing is sourced directly from euna's careers page and normalized into a canonical job model.