Apollo.io

Analyst, GTM Customer Intelligence

Remote, United States

Sponsorship not specified$146k-$182kDetected 16 days ago

SQLData EngineeringData VisualizationLLMsHubSpotSalesforceCRMCustomer SuccessLeadershipCollaboration

About the role

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
This is a high-impact role for an analyst or technical ops professional who wants to go deep on post-sales analytics and intelligence.

Develop renewal pipeline reporting that gives CS and Finance visibility into renewal timing, risk, and expected outcomes.
Build renewal analytics that drive predictable retention.
Instrument and analyze data from billing systems, support ticket volumes, and other post-sales touchpoints to identify patterns that predict churn or expansion.
Build analytics around billing, support, and adjacent retention signals.
Build reporting around upsell and cross-sell motion-including expansion pipeline, seat growth, product adoption metrics, and net revenue retention.
Support expansion analytics.
Build, maintain, and iterate on dashboards that serve the full CS org-from individual GTME book-of-business views to VP-level QBR decks. Ensure data is accurate, timely, and actionable. Design and own the CS analytics dashboard ecosystem.
Strong SQL skills and experience working with BI tools (e.g., Looker, Tableau, or similar). Able to build and own dashboards independently.
Analytically rigorous and detail-oriented. Post-sales data is messy-billing records, support tickets, and CRM data rarely agree out of the box. You need to enjoy untangling it and managing the organization's expectations.
As a GTM Customer Intelligence Analyst, you will be an embedded analytics partner to Apollo's Customer Success organization and CS Operations team.

3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role, with direct exposure to post-sales data in a B2B SaaS environment.
Experience with Salesforce or a CS platform (Gainsight, Vitally, ChurnZero, or similar).
You know how to take a retention question from a CS VP and convert it into a clean, scoped analytics project-and you know when and how to push back on scope.
You know when to trust AI, when to verify its work, and when to rely on first-principles analysis instead.

The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable.

Understanding how to make customer health, retention, and post-sales data clean, well-labeled, and accessible so that AI tools can reason over it reliably.
Build and maintain the analytics infrastructure behind Apollo's customer health scoring model.
Turn health data into actionable insights for GTMEs and CS leadership.
Own health scoring analytics and improvement.
Familiarity with CS data domains-health scoring, NRR, churn, renewal pipelines, support metrics, and customer lifecycle stages.

What We're Looking For
Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion.
By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers.
Using LLMs as an active part of your analytics workflow.

This listing is sourced directly from Apollo.io's careers page and normalized into a canonical job model.