AIR Communities
Resident Relations Specialist - Milano Lakes
Naples, FL, United States
Sponsorship not specifiedDetected 8 days ago
Customer SupportLeadershipCommunicationProblem SolvingAdaptability
About the role
- Our communities are managed by team members who are passionate about providing world class customer service to our residents.
- Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents.
- If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!
Responsibilities
- Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
- Support residents during the move-out process, which may include notice to vacate and resident transfers.
- Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
- Responds to and manages resident complaints and/or service issues
Requirements
- Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
- 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Ability to read, write, and speak English.
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Skills
- Opportunity for extended time-off with benefits during slower parts of the year.
- 25% Rent Discount at any AIR community.
- Option to live onsite with zero commute or at a nearby AIR community.
Benefits
- Paid time off including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
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This listing is sourced directly from AIR Communities's careers page and normalized into a canonical job model.