Mike Wiegele Helicopter Skiing

Reservations Coordinator

Blue River, BC · Full-time

Sponsorship not specified$23k-$26kDetected 30 days ago

SpringCRMNegotiationCustomer SupportCommunicationMicrosoft Teams

About the role

Directly responsible for administrative and reservations related functions within the Reservations Department.
Responsible for serving customers via the telephone, email, and in person.
Accountable for dealing with guest inquiries, bookings, and requests.

Maintain awareness of new products and services, and competitor activities.
Maintain guest data bank by entering potential guests, updating existing guest profiles, adding notes & special requests that pertain to any department.
Maintain accurate guest reservations including but not limited to package type, dates and ski days, price, number of people, applicable incentives and discounts, accurate tax, adding notes & chalet, guide, and other special requests that pertain to any department, and arrival forms.

3 to 5 years of experience in customer service, reservations, and sales.
Experience in all aspects of customer service.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Demonstrated knowledge of sales practices, and exceptional customer service and sales skills.
Professional email and telephone communications and the ability to effectively close sales and provide customer service via both incoming and outgoing calls.
Ability to coordinate and organize meetings, exhibits, and other events.
High level of proficiency with resort booking software, customer relationship management software, and Microsoft Teams and Excel.
Must have a strong knowledge of written and spoken English.
Some travel may be required.
Manual dexterity required to use desktop computer and peripherals.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to build and maintain lasting relationships with corporate departments, key business partners, and guests.
Able to effectively communicate both verbally and in writing.

Fitness center
Eligible for Health and Dental and RRSP after 3 months
Exceed guest expectations and anticipate guest needs to leave (potential) guests feeling cared for and with the "Feel Good Factor".

When you work at Mike Wiegele Helicopter Skiing you become part of a larger family of motivated people who thrive in a natural environment that promotes safe practices and good health.
At Mike Wiegele Helicopter Skiing we know that our employees are our most valuable asset.
Our wages are highly competitive, and our subsidized housing and food services mean that our employees can save money while working in Blue River throughout the year.
We offer opportunities for advancement in all departments and ensure that each employee is supported in their effort to provide excellent customer service every day.
Our culture is built on positive attitudes, ambition, and a passion for skiing.
Whether you join us for an amazing seasonal experience or join our team in a year-round career capacity, employment at MWHS is the experience of a lifetime.
Position: Reservations Coordinator
Type: Full Time, Year Round
Reports to: Sales & Guest Relations Manager
Ensure communication flow is maintained for relevant issues to all interested parties.

This listing is sourced directly from Mike Wiegele Helicopter Skiing's careers page and normalized into a canonical job model.