Saviynt

Saviynt

Senior Support Account Manager

Atlanta · Senior

Sponsorship not specified$140k-$160kDetected 120 days ago
DevOpsCybersecuritySIEMIncident ResponseAccount ManagementCustomer SuccessLeadershipCommunication

About the role

  • Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
  • Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
  • For more information, please visit www.saviynt.com.

Responsibilities

  • Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.
  • Proactively manage the subscription renewal pipeline, identifying and mitigating "at-risk" indicators (low usage, technical debt, or stakeholder turnover) at least 6-9 months in advance.
  • Lead data-driven QBRs that move beyond "support ticket updates" to demonstrate ROI, security posture improvements, and progress against the customer's success roadmap.
  • Drive the customer experience and improve the Net Promoter score for assigned accounts

Requirements

  • Scale Specialist: A documented track record of successfully managing a portfolio of 25-30 enterprise accounts simultaneously without compromising quality or white-glove service.
  • Minimum 8+ years in customer-facing roles (TAM, CSM, Account Management, or Professional Services) with 2+ mandatory, deep experience in Privileged Access Management (PAM) and Identity Governance (IGA).
  • Bachelor's degree in Computer Science, Cybersecurity, Information Systems, or a related technical field.
  • Proven success in driving Net Revenue Retention (NRR).
  • You must have experience identifying expansion opportunities and managing the end-to-end renewal pipeline.
  • Ability to translate complex technical PAM configurations into "Business Value" for CISOs and IT Executives.
  • Ability to diagnose high-pressure technical issues and orchestrate cross-functional teams (Engineering, Product, Sales) to reach a resolution.
  • Demonstrated ability to remain calm and professional during difficult customer escalations, turning challenges into opportunities for partnership.
  • PAM Subject Matter Expert: Minimum 8+ years in customer-facing roles (TAM, CSM, Account Management, or Professional Services) with 2+ mandatory, deep experience in Privileged Access Management (PAM) and Identity Governance (IGA).
  • The "Identity" Expert: Proven ability to navigate complex Cloud, Hybrid, and On-Premise IT architectures. Relevant certifications (CISSP, CISM, or Saviynt-specific) are highly preferred.
  • Education: Bachelor's degree in Computer Science, Cybersecurity, Information Systems, or a related technical field.
  • Commercial Acumen: Proven success in driving Net Revenue Retention (NRR). You must have experience identifying expansion opportunities and managing the end-to-end renewal pipeline.
  • Outcome-Based Navigator: Ability to translate complex technical PAM configurations into "Business Value" for CISOs and IT Executives. You don't just talk about "features"
  • you talk about "risk reduction" and "compliance."
  • Reference Hunter: History of turning frustrated or stagnant implementations into high-value, reference able brand ambassadors.
  • Tenacious Problem Solver: Ability to diagnose high-pressure technical issues and orchestrate cross-functional teams (Engineering, Product, Sales) to reach a resolution.
  • Global Agility: This is a high-impact, "non-8-to-5" role. You possess the flexibility and passion to support global customers across multiple time zones and cultures.
  • Data-Driven Advocate: Expert at analyzing health metrics and customer feedback to identify churn risks early and build proactive "save" plans.

Nice to have

  • Relevant certifications (CISSP, CISM, or Saviynt-specific) are highly preferred.

Compensation

  • Complete security & privacy literacy and awareness training during onboarding and annually thereafter
  • Review (initially and annually thereafter), understand, and adhere to

Benefits

  • Expert at analyzing health metrics and customer feedback to identify churn risks early and build proactive "save" plans.
  • Partner with Sales to identify "white space" opportunities, driving Net Revenue Retention (NRR) by uncovering new use cases or departments that need PAM coverage.

Company info

  • Guide customers through the PAM maturity curve-moving them from basic password vaulting to advanced features like Just-in-Time (JIT) access, session monitoring, and governance-driven elevation.
  • The "Voice of the Customer": Translate complex customer requirements and "pain points" into structured feedback for Product and Engineering to influence the Saviynt roadmap.
  • Advise customers on integrating Saviynt PAM with their existing security stack (SIEM, IGA, ServiceNow) to maximize the "Identity-Centered" security approach.
  • Identify and nurture "Power Users" to serve as brand ambassadors, case study participants, and peer references for prospective Saviynt customers.
  • We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.
  • You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
  • Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs.
  • Built for the AI age, Saviynt is the recognized leader in safeguarding digital assets for the world's most trusted brands-and we are looking for a Senior Support Account Manager to champion our next phase of enterprise growth.
  • Collaborate with customers to plan and execute seamless upgrades, ensuring they stay current with the latest SaaS features and security patches.

Equal opportunity

  • Saviynt is an equal opportunity employer and we welcome everyone to our team.
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This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.