University of Central Florida
Manager, Enterprise Applications
Orlando, FL (Main Campus), USA
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odds of building a lasting career here
Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.
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Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($104,664) is below the Level I prevailing wage of $113,797. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Computer and Information Systems Managers (11-3021) · Orlando-Kissimmee-Sanford, FL. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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States it is exempt from the H-1B cap
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This position will oversee application service operations, lifecycle management, change control, and operational excellence while ensuring enterprise applications remain secure, reliable, scalable, and aligned with university technology standards.
Responsibilities
- Lead and supervise the Business Applications team, including work assignments, workload balancing, onboarding, performance management, professional development, and cross-training initiatives.
- Manage service operations for enterprise applications, including incident management, request fulfillment, service level performance, and continual service improvement.
- Serve as the primary operational contact for university departments regarding application support, project intake, service requests, and issue resolution.
- Manage vendor relationships, support contracts, software licensing, and renewal activities while providing recommendations for future investments and service enhancements.
- Develop and maintain operational metrics, service reports, risk assessments, and performance dashboards for leadership review.
- Maintain application documentation, runbooks, operational procedures, and configuration records to support service continuity and knowledge management.
- The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Enterprise Applications to lead the day-to-day operations, support, and delivery of the university's enterprise and custom business application portfolio.
- This position manages a team responsible for administering, integrating, maintaining, and supporting critical applications that serve the academic, research, and administrative needs of the university.
Requirements
- Bachelor's degree and 6 years of relevant experience
Nice to have
- Demonstrated experience managing enterprise application operations, including incident management, service requests, problem resolution, service level performance, and continual service improvement.
- Knowledge of ITIL-based service management practices and experience working with change, release, problem, and knowledge management processes, preferably using ServiceNow or a similar IT service management platform.
- Special Instructions to the Applicants:
- We urge you to please take the time to complete the application in its entirety.
- All applicants must be authorized to work for any U.S. employer.
- Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
- Classification Title: Manager, Digital Platforms, Enterprise Service Manager
- Are you ready to unleash YOUR potential?
Compensation
- The anticipated salary range for this position is $104,664 - $120,000.
Benefits
- Oversee application lifecycle activities, including upgrades, patches, environment refreshes, onboarding of new applications, and retirement planning for end-of-life technologies.
Company info
- The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.