Schedule Engine
Technical Support Specialist
Lancaster, PA · Contract
Sponsorship not specifiedDetected 1986 days ago
JavaScriptHTMLSQLCRMAccount ManagementCustomer SupportFirewallVPNCommunicationProblem Solving
About the role
- Being radically better requires new end-to-end solutions for both consumers and technicians.
- Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology.
- Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic.
Responsibilities
- Support clients throughout their lifecycle with Schedule Engine.
- Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles.
- Document and maintain client records, particularly with regards to support requests.
- Assess the need for software feature enhancements and document as needed
- partner with product and development teams as the voice of the customer.
- Document development tasks/bugs and share requirements and for the development/product team.
- Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer.
- Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company; alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role.
- Proven customer support, client service, or direct client-facing experience and skill.
- Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively.
Requirements
- Ability to be assertive, proactive and self-motivated.
- Expertise with databases, networks, and operating systems.
Skills
- Familiarity with CRM systems and practices.
- Customer-oriented, with an ability to adapt and respond to different personalities.
- Completed 2+ years of college or university (BA preferred).
Compensation
- And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees.
Benefits
- Bonus points if you have experience in the home services space.
Company info
- About Schedule Engine Do you want to reinvent a trillion-dollar industry?
- Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions.
- We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry.
- Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology.
- Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.
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