Zenoti
Customer Training Specialist - Bellevue
Seattle, Washington, United States
Sponsorship not specifiedDetected 6 days ago
CRMValuationInventory ManagementCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- To learn more about Zenoti visit: https://www.zenoti.com What will you be doing?
Compensation
- Zenoti Pay Range
Benefits
- Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
Company info
- Deliver engaging and effective training to Zenoti customers across various formats-live sessions, online webinars, and remote training.
- Design and develop e-learning content using tools such as Camtasia, Articulate Storyline, Adobe Captivate, and other industry-standard authoring platforms.
- Create standardized instructional materials and training curricula with clear learning objectives and measurable outcomes.
- Collaborate with customers to assess training needs and build tailored training plans, including schedules, content, and feedback mechanisms.
- Support product implementation remotely or onsite, ensuring smooth onboarding and adoption.
- Stay up to date with Zenoti's product features, business workflows, and market trends to ensure training content remains relevant and impactful.
- Analyze customer usage data, support tickets, and feedback to continuously improve training effectiveness.
- Contribute to the overall training strategy by defining and tracking key performance indicators and outcomes.
- Drive product adoption and customer satisfaction through high-quality training delivery and content creation.
- Proven experience in developing and delivering customer training for SaaS or enterprise-level applications
- Strong instructional design background or understanding of adult learning principles.
- Excellent written and verbal communication skills.
- Strong customer service orientation and ability to work with global clients.
- Analytical thinking and problem-solving skills.
This listing is sourced directly from Zenoti's careers page and normalized into a canonical job model.