Apollo GraphQL

Senior Customer Success Manager

United States (remote) · Senior

Work authorization requiredDetected 28 days ago

GitDockerKubernetesGraphQLComplianceStakeholder ManagementCustomer Success

About the role

Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Senior Customer Success Manager.
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team.
We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process.

Own program and delivery management to drive timely and high impact customer outcomes with GraphOS.
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities.
Expertise in program and delivery management to drive tangible impact.
Ability to assess and review Build/Value management and BVA processes.

Strong technical value-selling skills with a proven ability to align solutions with customer needs.
Experience in stakeholder management, ensuring alignment across technical and business teams.
Demonstrated ability to work with teams executing complex technical implementations.
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment.
Strong proficiency in API deployment and prototype development.
Experience acting as a product owner.
Proven ability to scope, execute, and evaluate high-impact technical projects.

At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country.

Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value.
Expertise in tracking health signals and managing retention strategies within customer plans.

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates.
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers' usage of GraphOS.

Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit E-Verify. https://www.e-verify.gov/

E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit E-Verify. https://www.e-verify.gov/

This listing is sourced directly from Apollo GraphQL's careers page and normalized into a canonical job model.