Obsidian Security
Customer Success Operations Analyst
US Remote (East/Central)
Sponsorship not specifiedDetected 14 days ago
PythonSnowflakeDatabricksGCPLLMsAgentic AICybersecuritySalesforceValuationSupply ChainHRISCustomer SuccessCustomer SupportZendeskCommunicationProblem Solving
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Default to AI-first workflows - shape the roadmap for both deterministic (data plumbing) and non-deterministic (AI/LLM-driven) automation that surfaces customer insights, health checks, and recurring reports, replacing manual, ad hoc work wherever possible.
- An AI-first approach to problem-solving - you default to evaluating where agentic or LLM-driven workflows can replace manual, ad hoc reporting rather than reaching for another one-off script or dashboard.
Responsibilities
- Help define a secure, auditable data access model for Customer Success workflows, in partnership with Business Systems and Security (who own implementation).
- Maintain data quality and documentation for Customer Success data sources, flagging gaps, inconsistencies, or governance issues as you find them.
- Comfortable operating with ambiguity, partnering directly with engineering/business systems teams that own the broader data warehouse.
Requirements
- Hands-on experience with Databricks (or a comparable modern data platform), including querying, data modeling on governed marts, and metric/semantic views.
- Familiarity with Python or another scripting language for data transformation and automation.
- In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.
Nice to have
- Experience with Salesforce data and/or customer success platforms (e.g., Totango, Zendesk, Gainsight) is a plus.
- Experience with cybersecurity, SaaS security, or a technical B2B SaaS environment is a plus, but not required.
Skills
- Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No.
- Obsidian has also been recognized by Forbes as America's Best Startup Employers in 2026.
- Strong communication skills - able to translate ambiguous business reporting needs into concrete data requirements.
Compensation
- $120,000 - $130,000 USD
Benefits
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.
- For more details on our US benefits, or for information on our international benefits, please see here.
- In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
Company info
- We're building a new Service Operations function within Customer Success to modernize how we structure, access, and act on customer data.
- At Obsidian, we are proud to be an equal-opportunity employer.
Equal opportunity
- If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com
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This listing is sourced directly from Obsidian Security's careers page and normalized into a canonical job model.