Mass General Brigham

Radiology Scheduler- Call Center

Boston-MA · Full-time

Sponsorship not specified$19k-$27kDetected 5 days ago

ComplianceExcelRecruitingCustomer SupportHIPAAEpicEHR/EMRPatient CareRadiologyResearchLeadershipCommunicationMicrosoft Office

About the role

Summary: Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care.
Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service.
This is a telephone/computer-based position

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

High School Diploma or Equivalent required
Obtains all patient information required by the providers prior to an appointment.
Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
Ability to exercise judgment in dealing with sensitive, confidential information.
Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
Ability to handle a high volume of calls and work in a fast-paced environment.
Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Education
Experience
0-1 year of customer service experience, preferably in a high-volume contact center or call center environment.
0-1 year of experience in a medical office, healthcare setting, or patient-facing healthcare environment preferred.
Experience using Epic electronic medical records (EMR) system preferred.
Strong communication, interpersonal and team skills.
Requires ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.

$18.58 - $26.58/Hourly
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care.
Performs patient registration, and scheduling processes.
This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.
there is no face-to-face interaction with patients or other customers.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

1200 The General Hospital Corporation is an Equal Opportunity Employer.
We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level.

This listing is sourced directly from Mass General Brigham's careers page and normalized into a canonical job model.