Barkleyokrp
Senior Client Experience Manager
Chicago, IL · Senior
Sponsorship not specifiedDetected 22 days ago
Project ManagementSalesAccount ManagementCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational Skills
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This person will be expected to contribute to a diverse and inclusive agency and team dynamic where each team member can bring their best self.
- If you want to learn what you're capable of when surrounded by top talent working on innovative brands, let's talk.
- This person is an energetic, growth-minded, team player that thrives in day-to-day responsibilities without losing sight of the end goal.
Responsibilities
- Work closely with project account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
- Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
- Partner closely with Project Management to understand the timing, workflow, and project deliverables to manage client expectations and to anticipate team needs/client needs
- Partner with project management to effectively manage resources and budgets
- Deliver accurate and timely trafficking, network clearance, and shipping of creative materials
- Work collaboratively with client agency partners and vendors to traffic assets, manage talent tracking, and monitor deliverables
- Be a detail-oriented project expert that partners with Project Management to manage timelines, impact of client changes/requests, and overall workflow
Requirements
- To succeed in this role, you must be highly organized and able to perform multiple tasks for different teams / clients on an ongoing basis.
Nice to have
- Minimum 3 years relevant account management experience, agency experience preferred
Company info
- At BarkleyOKRP, we are on the front lines helping world-class brands bring ideas to life.
- We are looking for a Senior Client Experience Manager (akin to a Senior Account Executive role at most agencies) who can confidently step into a great team environment supporting a renown national QSR (Quick Service R etail) account.
- As an essential part of the cross-agency team, a S enior CX Manager is an approachable and highly responsive, reliable resource in projects that relate to the client, the relationship, and their business.
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